Patient Rights & Privacy
Every patient deserves to know their rights. We are committed to upholding them at every step of your care.
Your Rights as a Patient
Right to Safe Care
You have the right to receive safe, high-quality care without discrimination based on age, gender, religion, or financial status.
Right to Information
You have the right to be informed about your diagnosis, treatment options, risks, and expected outcomes in a language you understand.
Right to Informed Consent
No procedure will be performed without your voluntary, informed consent. You may refuse treatment after understanding the consequences.
Right to Privacy & Confidentiality
Your medical records, personal information, and treatment details are kept strictly confidential and will not be shared without your permission.
Right to Access Records
You or your authorised representative may request copies of your medical records. A nominal fee may apply for printed documents.
Right to Voice Grievances
You have the right to register complaints or concerns regarding your care without fear of discrimination or retaliation.
Right to a Second Opinion
You are entitled to seek a second medical opinion at any time during your treatment. We will facilitate transfer of records as needed.
Right to Dignity & Respect
Every patient is treated with compassion, courtesy, and respect for their cultural, personal, and spiritual values.
Your Responsibilities
A partnership between patients and caregivers leads to better outcomes. We ask that you:
Privacy Notice
Al-Hind Hospital is committed to protecting your personal health information. We collect and use your data solely for the purposes of providing medical care, billing, and hospital operations. Your information is never sold or shared with third parties without your explicit consent, except as required by law. You may request access to, correction of, or deletion of your personal data by contacting our Patient Relations team.
How to File a Complaint
If you feel your rights have not been respected, you may raise a grievance through any of the following channels:
All complaints are acknowledged within 48 hours and resolved within 7 working days.
Patient Relations Helpline
Available Monday–Saturday, 9 AM – 5 PM for queries and complaints.